Weather Policy

The safety of our patrons is of the utmost importance. At the discretion of the Aquatic Supervisor parts or all of the facility will close for weather-related issues.

Cold Weather

Swim lessons and other programs operate rain or shine barring severe weather or other emergencies or safety closures.  If the projected high temperature for the day is below 65 degrees, the Aquatics Department reserves the right to limit the use of or close facilities.  We reserve the right to cancel and/or reschedule some programs to ensure the safety of our patrons.

Severe Weather

In case of severe weather conditions, the City of Dublin reserves the right to limit the use of or close the facility to ensure the safety of our patrons.  

Lightning

In the event of an electrical storm, the pool deck must be cleared and guests will need to exit the facility until weather conditions are safe.  The operation of water slides and/or other programs will be suspended during any storm or weather conditions where lightning may occur.

Power Outage

In the event of a power outage, the City of Dublin reserves the right to limit the use of or close the facility to ensure the safety of our patrons. This could be specific water slides and/or swimming facilities.

Air Quality

In the event of poor air quality, the City of Dublin reserves the right to cancel and/or reschedule some programs to ensure the safety of our patrons. If the projected air quality for the day is above 150 AQI, the Aquatics Department reserves the right to limit the use of or close facilities.

General Policies

Waterpark (Summer Only)

• Children under the age of 14 must be accompanied and supervised by a paying adult, age 18 years or older, for the duration of their stay
• No outside food or drinks are allowed inside The Wave facility. All guests will be subject to a bag check upon entry and re-entry. One factory-sealed bottle of water is permitted per guest. Our concession stand, run by Rebel Kitchen, offers a variety of food for the waterpark guests. Guests may exit The Wave to picnic within Emerald Glen Park and re-enter with a wristband.  Management reserves the right to search one’s property upon entrance back into the facility.
• Coolers, tables, chairs and umbrellas are not permitted inside the facility
• Anyone entering the water must wear proper swimming attire and subject to park approval. Linings in shorts may not qualify as appropriate swimwear. Swimwear with exposed zippers, buckles, rivets, or metal ornamentation is not permitted on play features or waterslides. Thong bikinis or other revealing swimwear is not permitted.
• Anyone entering the facility during Waterpark hours must purchase a valid Daily Admission Ticket and have a waterpark wristband on for their entire stay
• There is no coaching from the deck or teaching swim lessons during waterpark hours
• The purchase of a Daily Admission Ticket to The Wave Waterpark includes the Slide Tower, Children’s Splash Zone, and the indoor Natatorium pool. Sports Pool will be available when programming allows. Features are subject to closure.
• Residents must show proof of residency to receive resident rates for daily admissions.
• Wave Daily Admissions cannot be resold or refunded. Water park admission is only valid for the admission day you have purchased.
• Comfortable sandals or aqua shoes may be worn inside the facility; however, shoes of any kind are NOT permitted on any of the waterslides.
• Guests in diapers and those being toilet-trained must wear approved swim diapers in the water. Please do not change diapers on the deck.  A changing station is provided in the restrooms for the patrons’ convenience. Swim Diapers are available for purchase.
• Health code requires guests to take a shower before entering the pool.
• A ladies, men's, and family restrooms are provided at the facility.  Each is equipped with changing areas and restrooms. Showers are available in the main restrooms.
• Abusive or profane language will not be permitted.  Patrons engaging in harassing and/or violent behavior will receive immediate disciplinary action.
• Guests may not display anything that contains obscene, foul, profane, illegal or unacceptable language, pictures, tattoos, symbols, phrases, etc.
• Smoking, other tobacco products, alcohol, drugs, and gambling are not permitted.
• Glass containers and bottles are prohibited.
• No running, horseplay or fighting in the facility is allowed.  Dunking, riding on shoulders, etc., is not allowed.  Patrons are not allowed to throw other patrons into or across the water. All patrons must obey the lifeguards and attendants at all times.
• Only U.S. Coast Guard-approved flotation devices are allowed. The park has a limited number of personal flotation devices (PFDs) available at no charge. A supervising adult must fill out and sign a waiver prior to using Wave lifejackets. 
• No pets allowed in the park with the exception of service animals.  Per the California Health and Safety Code, service animals are not allowed in the water or on the pool deck.
• The park staff and City of Dublin are not responsible for items that are lost, stolen, vandalized or left unattended. Lockers are currently NOT available for use, we apologize for any inconvenience this may cause.
• Tables, chairs, and picnic tables under shade pavilions are available for use on a first-come, first-served basis.  Cabanas and luxury loungers require a reservation and separate fee.
• In order to guarantee our guests’ comfort and safety, The Wave’s capacity is limited. Admission into the park may be suspended during the day due to periods of high attendance.

General Policies

Recreational Swimming (Fall/Winter/Spring)

• Children under the age of 14 must be accompanied and supervised by a paying adult, age 18 years or older, for the entire duration of their stay
• No outside food or drinks are allowed inside The Wave facility. All patrons entering The Wave will be subject to a bag check upon entry and re-entry. One factory-sealed bottle of water is permitted per guest. Guests may exit The Wave to picnic within Emerald Glen Park and re-enter by showing their receipt. 
• Coolers, tables, chairs, and umbrellas are not permitted inside the facility.
• Anyone entering the water must wear proper swimming attire and subject to staff approval. Linings in shorts may not qualify as appropriate swimwear. Thong bikinis or other revealing swimwear is not permitted.
• Anyone entering the facility during Recreational Swimming hours must pay an admission fee. 
• There is no coaching from the deck or teaching swim lessons during recreational swim hours
• The purchase of a daily admission to The Wave Recreational Swimming includes the use of the indoor Natatorium pool, only.
• Wave Recreational Swimming admission is nonrefundable and cannot be resold.
• Guests in diapers and those being toilet-trained must wear approved swim diapers in the water. Please do not change diapers on the deck.  A changing station is provided in the restrooms for the patrons’ convenience. Swim diapers are available for purchase.
• Health code requires guests to take a shower before entering the pool.
• A ladies, men's, and family restrooms are provided at the facility.  Each is equipped with changing areas and restrooms. Showers are available in the main restrooms.
• Abusive or profane language will not be permitted.  Patrons engaging in harassing and/or violent behavior will receive immediate disciplinary action.
• Guests may not display anything that contains obscene, foul, profane, illegal or unacceptable language, or images, tattoos, symbols, phrases, etc.
• Smoking, other tobacco products, alcohol, drugs, and gambling are not permitted.
• Glass containers and bottles are prohibited.
• No running, horseplay or fighting in the facility is allowed.  Dunking, riding on shoulders, etc., is not allowed.  Patrons are not allowed to throw other patrons into or across the water. All patrons must obey the lifeguards and attendants at all times.
• Only U.S. Coast Guard-approved flotation devices are allowed; no other floatation devices will be permitted into the facility. A limited number of personal flotation devices (PFDs) are available at no charge. A supervising adult must fill out and sign a waiver prior to using Wave lifejackets.
• No pets allowed in the facility with the exception of service animals.  Per the California Health and Safety Code service animals are not allowed in the pool or on the pool deck.
• The Wave staff and City of Dublin are not responsible for items that are lost, stolen, vandalized or left unattended. Locker's are currently unavailable for use.
• In order to guarantee our guests’ comfort and safety, The Wave’s capacity is limited. Admission into Recreational Swimming may be suspended during the day due to periods of high attendance.

Proof of Residency

All patrons entering the facility must pay an admission that correlates with the correct residency and age for the patron.

Proof of residency ensures that residents of Dublin, California, are receiving the price advantage for the city facility. In order to maintain a consistent proof of residency, the patron must prove residency with one of the following documents: 

• California driver’s license with a Dublin address
• Dublin electric, telephone, utility, or water bill
• Youth guests can prove residency by displaying their identification card from any Dublin school.

Anyone who cannot prove residency of Dublin, CA (Zip Code 94568) will be required to pay the non-resident price.

Ride Requirements

Waterslides are available for use in the summer only, during waterpark hours

For safety, guests will have their height and weight checked at the entrance of an attraction to ensure they meet the slide manufacturer’s safety restrictions. Weight check consists of a green light, indicating a patron is within weight requirements, or a red light, indicating a patron is outside of weight requirements. The weight scale will not display a weight number, and will only flash red or green to indicate whether a patron is within weight requirements. In addition, park signs will indicate which attractions are accessible to each guest based on their height and weight.  In general, guests must review and comply with requirements posted at each attraction.

Waterslide Height and Weight Requirements:

Waterslide General Rules and Guidelines:

• A rider is not permitted to enter the slide until instructed by the waterslide dispatcher
• Do not run, jump, stand, kneel or dive onto the slide.
• Riders must enter and exit slides feet first.
• Cutting in line, horseplay, and other unsafe behavior is not permitted and can be cause for removal from the park without a refund.
• Loitering on the stairs is not permitted.
• Standing, stopping, and sliding down head-first are not allowed.
• Metal objects, glasses, jewelry (loose items), metal snaps, etc., are not allowed on the waterslide. Swimsuits with exposed zippers, buckles, rivets or metal ornamentation are not permitted. Please see more information regarding the waterslide swimwear policy below.
• Shoes of any kind are not permitted on the waterslides.
• Flotation devices are not allowed on waterslides.
• Keep hands inside the slide at all times.
• Only one person is allowed on the slide at a time.
• Do not cross through the other slides while exiting.
  
  Waterslide availability is subject to change, and waterslides are subject to close without notice

Waterslide Swimwear Policy:

For the safety and comfort of all guests, only appropriate swimwear will be permitted on waterslides, per the waterslide manufacturer specifications. Wave management reserves the right to refuse waterslide privilege's to guests who have clothing and items that are prohibited, per CAL/OSHA waterslide regulations. 

The following items are NOT permitted on any waterslide:

• Necklaces, long earrings, and watches
• Hats or visors
• Glasses or sunglasses
• Shoes of any kind (even water shoes)
• Cotton clothing, including cotton t-shirts and pants
• Cargo shorts
• Undergarments
• Gym shorts / basketball shorts
• Leggings / yoga pants (all materials)
• Any denim pants, shorts, or tops
• Swimwear with metal rivets, claps, buttons, buckles, snaps, or zippers
• Any sharp object Wave management deems unsafe or unfit for waterslide use

The Following ARE Examples of Appropriate Swimwear:

*please note, "deck wear only" indicates appropriate items that can be worn when inside the facility, but are NOT allowed on any waterslides

The City of Dublin Refund Policy states that refund / transfer requests must be made in writing to TheDublinWave@dublin.ca.gov at least 4 business days ahead of activity date (Business days are considered Monday - Friday and exclude weekends and holidays). Refund / transfer requests made at least 4 business days in advance will be processed, less a $5.00 processing fee. 

If more than 7 days ahead of activity date, customers are able to refund themselves online through their DublinRecGuide.com account, less a $0.10 processing fee.

Refund / transfer requests made less than 4 business days ahead of activity date will not be processed, and all fees will be forfeited.