Policies & Guidelines

At the Bay Area's newest, state-of-the-art aquatic facility, our goal is to provide clean, safe and fun aquatic and recreational opportunities. These opportunities will enhance the quality of life and promote healthy lifestyles for all participants of our community.
  1. Attraction Accessibility
  2. Weather Policy
  3. Waterpark General Guidelines
  4. Recreational Swimming Guidelines
  5. Proof of Residency
  6. Waterslide Rules
  7. Refund Policy

Pool Accessible Services

The Wave is committed to providing a comfortable experience for all of our guests. The Sports Pool has a lift available for accessibility, and the Natatorium indoor pool can be accessed by a ramp with a complementary use water-specific wheelchair.

Guest using Service Animals

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Service animals are welcome in the facility, however, due to safety and Health Code restrictions, service animals may not be in any pool or water feature. Service animals must be harnessed or leashed and under the control of the owner for the entire duration of stay.