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1. What forms of payment do you accept?

The Wave accepts all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards at the ticket windows. 

Cash payments are accepted; however No Cash Refunds will be provided for any reason.

2. Where are you located?

The Wave at Emerald Glen Park
4201 Central Parkway
Dublin, CA 94568 View directions to the Waterpark.

3. What are your hours of operation?

The Wave Waterpark is open each year from Memorial Weekend to Labor Day.

Recreational Swimming is available in our indoor Natatorium Pool October 1, 2022 - April 30, 2023 from 1pm - 4pm on weekends (Sat. & Sun.) only.

view our Hours and Prices page.

4. Is there a charge for parking?

No, parking is free.

5. Do you have any group rates?

At this time, no group rates are offered.

6. How can I purchase admission tickets for the Waterpark?

1. Please Create an Account or Sign In on www.dublinrecguide.com.
2. In the search box, enter "Waterpark" and hit the green Search button.
3. The Waterpark tickets will be listed by month, to select the month you would like click on the "more" button to the right
4. The available dates for the month will show.  To select the date you want click on the "more" button on the right
5. Click on appropriate ticket (40" and over, Under 40", Under 2 years) and "Enroll". *If adding additional members, please click on "Register another participant" under the green "Add to Cart" button.
6. Proceed to "Shopping Cart" and "Checkout" after waiver acceptance and ticket payment. 
7. A receipt confirmation will be emailed to your account. Please have this receipt ready when you arrive at The Wave on the day of your visit and check-in at The Wave's front desk. 

7. How can I reserve a Birthday Party?

1. Please Create an Account or Sign In on www.dublinrecguide.com.
2. Click on “Reservations” box.
3. Find "Wave Summer: Waterpark Party" and Select this box
4. Click on the party area you would like.
5. Enter the Estimated number of people attending (there must be 1 Adult for every 7 children)
6. Select the date from the calendar. Select the date by clicking the "Apply" button.  Confirm the date by clicking "Proceed" Button
7. Enter the required information in the questions about the party & guest of honor. Please note, the total attendees listed here must match the total number attendees paid for.
8. Review Reservation Details, this is the final step prior to submission. 
9. Click Reserve and complete payment
10. After submission, your request will be sent for confirmation.
11. Our staff will contact you to confirm your request 

For questions or assistance in booking a birthday party, please email: TheDublinWave@dublin.ca.gov

8. What is the difference between Waterpark Admission Tickets and Recreational Swimming Admission Tickets?

Waterpark operations is open each year in the Summer months from Memorial Weekend (May) - Labor Day (Sept). Waterpark admission gives customers access to the Indoor Natatorium Pool, The Children's Splash Zone, The Waterslide Tower, and The Paul McCreary Sports Pool (when programming allows) during Waterpark hours.

Recreational swimming is a program offered during Fall, Winter, and Spring from October - April. Recreational swim admission gives customers access to the Indoor Natatorium Pool only during Recreational Swimming hours. 

9. Are you hiring?

For more information and an application, please visit the City of Dublin Current Opportunities webpage.  

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1. Do you have changing rooms with showers?

Yes, we have outdoor showers near the children's Splash Zone, and the outdoor Sports Pool. Our changing rooms are located in the main building near the front desk lobby, which both have indoor showers for use. 

2. Do you have lifts for persons with reduced or limited mobility to access the pools?

Yes, we have a lift into the outdoor Sports Pool, a ramp in the Natatorium, and zero-depth entry in the Splash Zone.

3. What items / food do you sell at the concession stand?

Our concession stand is operated by Rebel Kitchen and sells meals, snack items, and beverages during our Waterpark season only. There are some healthy food options available in addition to traditional amusement park fare, as well as vegetarian options.

Rebel Kitchen has a restaurant in downtown Livermore and will be bringing a new culinary experience to the Waterpark. 

Please note: No outside food or coolers are allowed. One factory-sealed bottle of water is permitted per guest. In addition to our concession stand, guests are welcome to leave the park to eat outside and come back for more fun at The Wave.  

*Guests with special dietary needs in which food may not be provided by the vendor, are the exception to this rule. 

4. Are the pools heated? What is the temperature?

The year-round Natatorium indoor pool is kept at a comfortable 82-84 degrees. The outdoor Sports Pool is kept between 78-82 degrees.

Natatorium page

5. Can a group rent the pool, water park, or community room for a function?

Yes. Rates are based on number of guests and hours. Reservations must be made at least 24 hours in advance for Waterpark group entry and earlier for larger amenity and facility rentals. A group sales representative can assist you with details and can be reached at 925-574-4800 or by

submitting an email.

6. Do you have loungers and chairs and can I bring my own?

We have grassy areas, picnic tables, and chairs available on a first-come, first-served basis. You are not permitted to bring your own chairs. Cabanas and Luxury Loungers are also available for rent to have your own private, covered area for the day.

Visit the Picnic/Shade Rental page.

7. How many slides do you have? How high are they?

We have six waterslides on the Slide Tower which is 42' high, plus two small slides in the Splash Zone.

Visit the waterslides page.

8. Do you have shaded areas?

Yes, we have several shaded structures on deck that block the sun. We recommend you take precautions to protect yourself from sun damage through the use of sunscreens, sun protection clothing, and sunglasses. We have birthday party areas, loungers, and cabanas available for rent, which are private and covered.

Visit the Picnic/Shade Rental page.

9. Do you have towels or do we bring our own?

City of Dublin 40th Anniversary towels are available for purchase at the front desk. Towels are $15 each. 

10. Do you provide toiletries or hair dryers?

No, guests must provide their own toiletries and hair dryers.

11. Can we bring in life vests for the children or do you supply them?

Only Coast Guard-approved life jackets and puddle jumpers are permitted. Guests are asked to bring their own. The Wave has a limited amount of lifejackets available for single-day use for free, which are located in the First Aid Room. Please note, a responsible adult (at least 18 years of age) must sign a waiver of liability prior to receiving a borrowed lifejacket. 

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1. Can I register for activities onsite at The Wave?

Yes, you can register for activities in person at The Wave during business hours with a debit/credit card only.  Cash payments are accepted with exact change preferred; however No Cash Refunds will be provided for any reason. 

You can also register online at www.dublinrecguide.com 

This includes Swim Lessons, Birthday Party Reservations, and Fitness Swimming.

*Waterpark Admissions tickets may be pre-purchased online, or same-day at The Wave ticket windows.

2. How do I register for Activities?

1. Create an Account or Sign In to www.DublinRecGuide.com
2. Click on Activities box.
3. Go to Activities in the blue line at the top of the page and then go to swimming & aquatics to see all our programs or for a specific program type in the name of the program in the activity search line and hit the search button
4. Select the "more" button to the right to display more options for the activity you would like.
5. Select "enroll now" to select the activity you want to register for
6. Select the participant that will be in the activity
7. Select "add to cart" to make your payment and checking the waivers
8. Enter credit card information and submit
9. You will be sent an email receipt with the activity information dates and times

3. Do you have exercise classes?

Yes, we offer fitness swimming, water walking, and aqua aerobics.  

View the Aqua Fitness page.

4. Do you have swimming lessons?

Yes! The Wave Swim School offers quality swim lessons for ages six months to adult, year-round in our Natatorium.

Visit the Wave Swim School page.

5. How can I request a refund or withdrawal for my activity?

Activity Withdrawals and Refunds can now be done online, if requested up to 7 days prior to the activity start date. 

To request a withdrawal or refund online:

• Log in to your account at www.dublinrecguide.com
• Click the "Payment and Order Management" box, then click "Transaction and Payment History" found under "Account Activity". 
• A list of all classes will come up.  Scroll until you find the class you would like to withdraw from
• Click the "Withdraw" button on the activity you wish to refund. Please make sure to choose refund back to your credit card as the default is the City of Dublin account.

*If the refund is initiated online by the customer themselves up to 7 days prior to the activity start date, the full registration fee will be refunded, minus a $0.10 processing fee. Refunds will be issued to the credit card used to purchase the activity.

**If the withdrawal is requested less than 7 days and up to 4 business days prior to the activity start date, you can still request a refund via email: thedublinwave@dublin.ca.gov. The full registration fee will be refunded, minus a $5.00 processing fee. Refunds are issued in the same manner as the original form of payment; however if fees are transferred in the system more than one time, a refund check will be issued.  Refunds can take up to 30 days to receive. 

***If the withdrawal is requested less than 4 business days prior to the activity start date, the activity fee will be forfeited, and no refund will be issued.

6. Why is my class canceled?

If the minimum number for enrollment is not met by the activity start date, the class/lesson will be canceled due to low enrollment. Prior to registering for an activity, it states the minimum and maximum number of enrollees that the class can hold. 

Please note: Staff may combine and/or cancel lessons due to the needs of the students and/or program. There are no make-ups or refunds for missed lessons. Instructors may vary based on program needs. 

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1. What is your refund policy?

Refunds and withdrawals may be processed by customers via their www.DublinRecGuide.com account up to seven (7) days prior to activity / registration start date, minus a $0.10 processing fee.

Refunds and withdrawals may be requested via TheDublinWave@dublin.ca.gov up to four (4) business days prior to an activity / registration start date, minus a $5.00 processing fee.

Refunds will NOT be issued if requested within four (4) business days (Mon - Fri) of an activity / registration start date.

2. What is your weather policy?

View our full weather policy.

3. Can we bring in a cooler, food, or water?

No outside food or coolers are allowed. One factory-sealed bottle of water is permitted per guest. You are welcome to leave the park to eat outside and then return to the park for more fun. 

4. Can we bring in water toys?

No, water toys are not allowed.

5. Can I wear shoes in the park?

We do suggest you wear comfortable sandals or aqua shoes; however, shoes of any kind are not allowed on any of our slides.

6. What is your dress code? Can I wear shorts, a t-shirt, or water shoes?

Proper swimsuit attire must be worn. T-shirts or gym shorts may be worn over a bathing suit. Denim or cut-offs are not permitted. Clothing with buttons, zippers, metal snaps, etc. are not permitted on slides. Water shoes may be worn in the park, but shoes of any kind are not allowed on the waterslides.

For more information on clothing and items not permitted on our waterslides, please view our waterslide swimwear policy

7. Do I have to pay if I am just watching the kids and not going in the water?

Yes, an admission fee is required for all persons entering the park.

8. Can an adult and a child slide down together?

No, all of our slides are for single riders.

9. At what age can I drop off my child without supervision?

Children under the age of 14 must be accompanied by a responsible adult over the age of 18 years.

10. Can we leave and return later the same day?

Yes, a wristband will be given upon entry which must be worn at all times for the duration of stay at the Waterpark. 

Staff reserves the right to re-check bags and property upon re-entry.