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1. What is the cost of admission to the Waterpark?

Full Day Admission* (11:00 a.m. - 4:00 p.m.):

• Guests over 40 inches in height:   $10 for City of Dublin Residents $12 for Non-Residents
• Guests under 40 inches in height: $8 for City of Dublin Residents $10 for Non-Residents
• Children (2 years and under):        $3 for City of Dublin Residents $5 for Non-Residents

The admission fee is per person. 

*A form of identification with Dublin address is required for city resident pricing

2. Do you have a Season Pass?

At this time, we are not offering a Season Pass. 

3. Can I use my Recreation Swim or Fitness Swim pass for waterpark entry?

No, Waterpark Admission is a one-time, nonrefundable, nontransferable ticket purchase per day.

Recreation Swim pass is only valid during our Fall, Winter, and Spring Recreation Swim hours. (Spring Recreation Swim ends on Sunday, May 1, 2022)  Fitness Swim pass is only good during Fitness Swim hours.  

4. What forms of payment do you accept?

At this time, The Wave is only accepting payments for SAME DAY Waterpark Admissions tickets. All other programs (i.e. fitness swimming, aqua aerobics, swim lessons, etc.) must be pre-registered online at www.DublinRecGuide.com. We accept all major credit cards.  No cash or touchless payments are allowed. 

5. Where are you located?

The Wave at Emerald Glen Park
4201 Central Parkway
Dublin, CA 94568 View directions to the Waterpark.

6. What are your hours of operation?

For a full schedule

view our Hours and Prices page.

7. Is there a charge for parking?

No, parking is free.

8. Do you have any group rates?

At this time, no group rates are offered.

9. Do you have a lost and found? What number do I call?

Our lost and found is in the Lifeguard Room near the Natatorium. The number is 925-574-4800.

10. How can I purchase admission tickets for the Waterpark?

1. Please Create an Account or Sign In on www.dublinrecguide.com.
2. Search for "Waterpark" under Activities.
3. Scroll down to "Waterpark Week" tickets and Click on the "More" Drop Down Arrow.
4. The available dates by day of week will display (Sunday - Saturday) for the current week*.  *Every Thursday, tickets will be added online for the following week. 
5. Click on appropriate ticket (40" and over, 40" and under, 2 years and under) and "Add to Cart" *. *If adding additional members, a profile will need to be created in order to continue purchase.
6. Proceed to "Shopping Cart" and "Checkout" after waiver acceptance and ticket payment. 
7. A receipt confirmation will be emailed to your account which is required to be presented at the time of entry.

11. How can I reserve a Birthday Party?

1. Please Create an Account or Sign In on www.dublinrecguide.com.
2. Click on the 3^rd Tab at the top labeled “Reservations”.
3. Click on Request a Reservation to being booking process.
4. Fill in Event Details (Wave Summer: Party -Waterpark), Description, and Number of Attendees (minimum: 8 guests / maximum: 32 guests) and Continue.
5. On the Facilities/Equipment Search page, Select The Wave and the corresponding Party Area you would like to reserve and Continue. 
6. Put a checkmark on Select to confirm Reservation location details and Continue.
7. On the Reservation Event Dates page, choose your date and time and Continue.
8. After reviewing date and time, click Continue.
9. Fill in Reservation Checklist Questions and Continue. *number of meal requests must match total number of attendees
10. Review Reservation Details, this is the final step prior to submission. Click Submit.
11. After submission, your request will be sent for confirmation.
12. Our staff will contact you to confirm your request and obtain payment.

12. Are you hiring?

For more information and an application, please visit the City of Dublin Current Opportunities webpage.  

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1. Do you have changing rooms with showers?

Yes.

2. Do you have lifts for persons with reduced or limited mobility to access the pools?

Yes, we have a lift into the outdoor Sports Pool, a ramp in the Natatorium, and zero-depth entry in the Splash Zone.

3. What items / food do you sell at the concession stand?

Our concession stand is operated by Rebel Kitchen and sells meals, snack items, and beverages. There are some healthy food options available in addition to traditional amusement park fare, as well as vegetarian options.

Rebel Kitchen has a restaurant in downtown Livermore and will be bringing a new culinary experience to the Waterpark. 

Please note: No outside food or coolers are allowed. One factory-sealed bottle of water is permitted per guest. In addition to our concession stand, guests are welcome to leave the park to eat outside and come back for more fun at The Wave.  

*Guests with special dietary needs in which food may not be provided by the vendor, are the exception to this rule.

4. Are the pools heated? What is the temperature?

The year-round Natatorium indoor pool is kept at a comfortable 82-84 degrees. The outdoor Sports Pool is kept between 78-80 degrees.

Natatorium page

5. Can a group rent the pool, water park, or community room for a function?

Yes. Rates are based on number of guests and hours. Reservations must be made at least 24 hours in advance for Waterpark group entry and earlier for larger amenity and facility rentals. A group sales representative can assist you with details and can be reached at 925-574-4800 or by

submitting an email.

6. Do you have lockers and what is the cost?

No, at this time we do not have lockers available for guest use.

7. Do you have loungers and chairs and can I bring my own?

We have grassy areas, picnic tables, and chairs available on a first-come, first-served basis. You are not permitted to bring your own chairs. Cabanas and Luxury Loungers are also available for rent to have your own private, covered area for the day.

Visit the Picnic/Shade Rental page.

8. How many slides do you have? How high are they?

We have six waterslides on the Slide Tower which is 42' high, plus two small slides in the Splash Zone.

Visit the waterslides page.

9. Do you have shaded areas?

Yes, we have several shaded structures on deck that block the sun. We recommend you take precautions to protect yourself from sun damage through the use of sunscreens, sun protection clothing, and sunglasses. We have group outdoor areas, loungers, and cabanas available for rent, which are private and covered.

Visit the Picnic/Shade Rental page.

10. Do you have towels or do we bring our own?

No, you must supply your own towel and bathing suit.

11. Do you provide toiletries or hair dryers?

No, guests must provide their own toiletries and hair dryers.

12. Can we bring in life vests for the children or do you supply them?

Only Coast Guard-approved life jackets and puddle jumpers are permitted. Guests are asked to bring their own. The Wave has a limited amount of lifejackets available for single-day use for free, which are located in the First Aid Room. Please note, a responsible adult (at least 17 years of age) must sign a waiver of liability prior to receiving a borrowed lifejacket. 

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1. Can I register for activities onsite at The Wave?

No, all activity registration must be done online at www.DublinRecGuide.com. 

This includes Swim Lessons, Birthday Party Reservations, Park Buyouts, Facility Rentals, and Fitness Swimming.

*Waterpark Admissions tickets may be pre-purchased online, or same-day at The Wave ticket windows.

2. How do I register for Activities?

1. Create an Account or Sign In to www.DublinRecGuide.com
2. Search by Class/Item Name, Activity Number, Age or Date Range in the Activities Bar; or Click on the Activities Tab and Scroll to "Swimming & Aquatics".
3. Availability, Dates and Times of Activity, Location, Enrollment Openings / Waitlist, Fees and Actions will display. 
4. "Add to Cart" appropriate activity and proceed to "Checkout" for payment.
5. A confirmation receipt will be emailed upon completion. 
6. A list of "Current Registrations" for each family member can be found under "My Account" - "Account Activity".

3. Do you have exercise classes?

Yes, we offer lap swimming and water walking hours, in addition to Aqua Aerobics, and Aqua Zumba classes.  

View the Aqua Fitness page.

4. Do you have swimming lessons?

Yes! The Wave Swim School offers quality swim lessons for ages six months to adult, year-round in our Natatorium.

Visit the Wave Swim School page.

5. How can I request a refund or withdrawal for my activity?

Activity Withdrawals and Refunds can now be done online, if requested up to 7 days prior to the activity start date. 

To request a withdrawal or refund online:

• Log in to your account at www.dublinrecguide.com
• Click the "My Account" link in the upper left to view your account, then click "Current Registrations List" found under "Account Activity". 
• Click the "Withdraw" button on the activity you wish to refund. 

*If the refund is requested up to 7 days prior to the activity start date, the full registration fee will be refunded, minus a $0.10 processing fee. Refunds will be issued to the credit card used to purchase the activity.

**If the withdrawal is requested less than 7 days and up to 4 days prior to the activity start date, you can still request a refund via email: thedublinwave@dublin.ca.gov. The full registration fee will be refunded, minus a $5.00 processing fee. Refunds are issued in the same manner as the original form of payment; however if fees are transferred in the system more than one time, a refund check will be issued.  Refunds can take up to 30 days to receive. 

***If the withdrawal is requested less than 4 days prior to the activity start date, the activity fee will be forfeited, and no refund will be issued.

6. Why is my class canceled?

If the minimum number for enrollment is not met by the activity start date, the class/lesson will be canceled due to low enrollment. Prior to registering for an activity, it states the minimum and maximum number of enrollees that the class can hold. 

Please note: Staff may combine and/or cancel lessons due to the needs of the students and/or program. There are no make-ups for missed lessons. 

Show All Answers

1. What is your refund policy?

Refunds and withdrawals may be processed by customers via their www.DublinRecGuide.com account up to seven (7) days prior to activity / registration start date, minus a $0.10 processing fee.

Refunds and withdrawals may be requested via TheDublinWave@dublin.ca.gov up to four (4) days prior to an activity / registration start date, minus a $5.00 processing fee.

Refunds will NOT be issued if requested within four (4) days of an activity / registration start date.

2. What is your weather policy?

View our full weather policy.

3. Can we bring in a cooler, food, or water?

No outside food or coolers are allowed. One factory-sealed bottle of water is permitted per guest. We have a concessions stand, run by Rebel Kitchen, that sells a variety of food and beverages. You are welcome to leave the park to eat outside and then return to the park for more fun. 

4. Can we bring in water toys?

No, water toys are not allowed.

5. Can I wear shoes in the park?

We do suggest you wear comfortable sandals or aqua shoes; however, shoes of any kind are not allowed on any of our slides.

6. What is your dress code? Can I wear shorts, a t-shirt, or water shoes?

Proper swimsuit attire must be worn. T-shirts or gym shorts may be worn over a bathing suit. Denim or cut-offs are not permitted. Clothing with buttons, zippers, metal snaps, etc. are not permitted on slides. Water shoes may be worn in the park, but shoes of any kind are not allowed on the waterslides.

For more information on clothing and items not permitted on our waterslides, please view our waterslide swimwear policy

7. Do I have to pay if I am just watching the kids and not going in the water?

Yes, an admission fee is required for all persons entering the park.

8. Can an adult and a child slide down together?

No, all of our slides are for single riders.

9. At what age can I drop off my child without supervision?

Children under the age of 13 must be accompanied by a responsible adult over the age of 17 years.

10. Can we leave and return later the same day?

Yes, a wristband will be given upon entry which must be worn at all times for the duration of stay at the Waterpark. 

Staff reserves the right to re-check bags and property upon re-entry.